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PC Builder Assembly Service

With ENIAC Assembly Service, you’re leaving your build in the hands of experts.

Whether you are thinking about your first computer, dream setup, or configuring a fleet of computers to meet your business needs, we got you covered.

How can I check the status of my order?

The expected processing time is 7-10 business days. You can check your order status by either logging into your My Account page for the Order History on our site, or click here to contact our Customer Service team.

You will be emailed status updates as your order is processed so please allow ample time for us to build and test your computer before checking your status.

Some of my items were shipped separately?

Accessory components that you select within the PC Builder will be shipped out separately and not with your complete build.

What is hot item?

Products considered in-demand or a “hot item” product with limited supply can only be purchased with PC Builder Assembly Service or you cannot go through the checkout process. Hot items will not be the same throughout the day, this depends on the market.

To qualify for assembly service with your hot item, just add the following components to your build: CPU, Motherboard, Motherboard, Memory, Video Cards, Case, Power Supply, Storage, CPU Cooler, and an Operating System.

My Monitors won’t turn on?

Verify that your display is plugged into the video card, not the motherboard, and only use one display cable per monitor. Make sure to restart the system if the cable was re-plugged in.

Return Policy?

ENIAC assembled PCs are covered under Newegg’s standard return policy and can be returned for a refund or replacement. You must request a return within 30 days of the invoice date.  Additional information can be found here.

What about replacement parts and repair?

Each part used with your assembled PC is covered under its own manufacture warranty. If a component stops working, please contact our customer service team for troubleshooting. Our team will determine the best solution to get your PC repaired. Please contact our customer service team to help solve any issues you might be experiencing. They can be reached at (855) 882-3622.

Newegg/ENIAC may restrict warranty service for any PC or product to the country where Newegg/ENIAC sold the product.

What if my PC is missing a component?

This is a highly unlikely scenario because every PC Built goes through our Quality Control methods and rigorous testing onsite. Please contact our Customer Service Team with your issue and we will find a solution.

What are your Customer Service Hours?

Please contact us at (855) 882-3622 Monday – Friday between 8:00 AM to 5:00 PM PST  for support or general questions.

Having issues checking out with assembly service?

If your unable to checkout with assembly service, click the following PC Builder link to start a new build. With the “Need Assembly Service? “ filter switched to on, all items eligible for the PC builder assembly service will display

Updated on September 21, 2021

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