Refund process

Updated Jun 14, 2026
Refunds are made to the same payment method that you used on your order.
  • After an order is canceled or a return is processed, refunds will be issued back to your original payment method.
  • The exact time frame may be different depending on your bank and payment method.
Different terms may apply to refunds involving Gift Cards or Promotions. For more information, please visit:
Important: If the original payment method is no longer available (for example, if your credit card is canceled or expired), we will mail a check to the billing address listed on your account.

Was this article helpful?

Related articles

Returns (RMA)
Returning an item
Updated Mar 2018
Read article
Returns (RMA)
Return policy
Updated May 2018
Read article
Returns (RMA)
Refusing delivery (return to sender)
Updated Mar 2018
Read article
Returns (RMA)
Finding an item's return policy
Updated Mar 2018
Read article
Returns (RMA)
Returning a combo item
Updated Apr 2018
Read article
Contact support

Talk to our team.

Our specialists are here whenever you need help — no bots, no hold music, real people.

Chat with us
7 days a week
6:00 AM – 5:00 PM PST
Agents available now