Newegg Knowledge Base

Newegg Knowledge Base

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My Orders
View order details or locate an invoice
Track Packages
To track where your package is and get estimated delivery date
Cancel Order
You can request a cancellation if your order has not been packaged for shipment
Returns
Return an item or check return status
Get Product Help
Contact seller or reach out to product manufacturer
My Account
Update payment info, shipping address, or your account email/password

Help Topics

  • Ordering

    • Order Status & History
    • Order processing time
    • Editing an order
  • Returns (RMA)

    • Returning an item
    • Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds
    • Editing or canceling a return
  • Newegg Global

    • Checking the status of an order on the Newegg Global app
    • How to return a Newegg Global item
    • World EggSaver
  • Products

    • Product specifications and details
    • Discontinued, deactivated or currently unavailable items
    • Product Warranties
  • Shipping

    • U.S. Shipping Policy
    • Report a shipping problem
    • How to track a package
  • Pricing/Promos

    • Different price than advertised
    • Using a promo code
    • Price Match Guarantee
  • Payment

    • Resolving a declined payment
    • U.S. Payment Methods
    • Newegg Store Credit Card
  • Website

    • How to place an order
    • Newegg.com website security
    • Time sync error
  • Account

    • Report Suspicious Activity
    • Problems logging in
    • Changing your password
  • Will Call

    • Will Call hours and locations
    • Will Call cutoff time
    • Paying for a Will Call order

Most Popular Topics

  • PC Builder Assembly Service
  • Newegg Shuffle FAQ
  • Using BitPay on Newegg
  • Zip
  • Order Status
  • Order processing time
  • Promotion code errors
  • Return Policy
  • Return processing time
  • Ordering out-of-stock item
  • Report a shipping problem
  • Still Need Help? Schedule a Callback
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