Login & account access

Trouble signing in to your Newegg account? Pick the situation that matches what you’re seeing.

Problems Logging In
Suspended Account

Problems logging in

Forgot your password?

Use the password reset page to request a verification code by email. Use the code to set a new password.

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Heads up: The verification code expires in 5 minutes. Check your spam folder if it doesn’t arrive.

Password & email are correct but still can’t log in?

Try the following in your browser:

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Refresh the page and try again

If the problem continues, try signing in again.

Suspended account

If you see a message that your account has been suspended, don’t worry — this can usually be resolved quickly.

How to request help

Submit a request through our suspended-account form. Our team will review your case and follow up with next steps.

Submit Account Request

Processing time

After you submit the form, you’ll receive a response within 1–2 business days.

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